We are honored to provide technical support for web hosting and dedicated server's customers. Our support team currently specializes in:

• Linux: RedHat, RHEL, CentOS, Fedora
• Windows: Server 2000, Server 2003, Server 2008
• Control Panels: cPanel, Plesk, Helm, Hosting Controller, LXadmin

All of our support solutions are fully branded and available 24 hours per day, 7 days per week. All support services encompass:

Level 1:
No server or control panel login required. Level 1 covers most technical sales related questions in addition to company policy questions, email client configuration, and general web publishing questions.

Level 2:
Account and/or server login required. Level 2 covers general support operations including password resets, domain level DNS configuration, domain level Apache configuration, most FrontPage related issues, .htaccess/.htpasswd issues, in-depth email issues, and many more requests of this nature that typically focus on a single account. Note that we do not generally provide scripting or programming assistance for end-users.

Level 3:
Server login required. Level 3 issues generally affect the entire server or have to do with software package malfunctions, server performance, and/or server security. Note that Level 3 covers all support issues not covered by Levels 1 and 2.

 

Support Options

 
+ Helpdesk/Ticket

With few steps you can submit a ticket contain all details about your issue and our supporting staff will follow up with you.

You can also send us normal e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will automatically log your mail into a ticket, Start Now.

+ Live Chat

If you have a quick issue or you want to follow up your existing ticket this option will help you, Our support team are always waiting for you.

+ Phone Support

 Administrations Types
 
+ Server Administration
+ VPS Administration
+ Server Migration
+ Server Monitoring
+ Managed Backups